J2 Global Sucks Customer Reviews and Feedback
J2 Global, Inc. is an American publicly traded technology company based in Los Angeles, California. The company provides Internet services through two divisions: Business Cloud Services and Digital Media.
An unhappy customer posted his observation of the company on social media. This is his obsevation, " Company is very productive and makes a lot of money. However, they are overly fiscally conservative. They bank on people being hired at a low rate and not wishing to move to a different company, so they maintain a lower-than-market pay. Lower level managers were great to work with, but they are often unable to make much of a difference as upper management ties their hands to be as effective as they want to be. Average workplace. More like a stepping stone to where you want to go. Micromanagement in a lot of departments and no appreciation (bonus) for hard work."
Former Employee - Product Expert says"Bought a tech company and made every employee print huge stacks of employment forms to fill out, fired half of the staff in the takeover making morale sink underground and most of the rest of the staff to jump ship. They weren't prepared for Raleigh to be a highly competitive job market, so they treated everyone like crap and then got a huge surprise. Customer service tanked and revenue dropped for the product. Manager of one department took sexual advantage of an employee and kept his job anyway."
Former Employee - Customer Service Specialist says"Not enough space!!! When I was there, it came to my attention that the manager, as racist as she was, went to HR and told them on the floor for all to hear, and I quote, "The Blacks in my department are lazy". Well of course, I confronted her and told it will no be tolerated!! Yes, J2 Global is a very racist company and somebody needs to investigate them!!"
Current Employee - Anonymous Employee says"J2 management tolerates discrimination and harrassment at all levels (race, gender, sex and age). HR is terrible and turns a blind eye to discrimination even though they are putting out fake videos on how they care. Instead managers attack including C Suite folks who are all Trump supporters and tell people if you don't like it just leave. Throughout the years the company has paid off people to leave quietly. The head of cloud was asked to leave due to misconduct last year."
Current Employee - Sales and Marketing says"Too much dead weight on staff that they continue to keep. Time to clean house. Fax/ voice marketing teams are in disarray. Only junior staff left. All the other adults have left the room. They keep cutting budgets like they are racing to the bottom. Complaints of racist emails being sent to customers have occurred. Fax GM keeps approving sales deals that make no money and frustrates the sales team. Too many promises and nothing to show for it."
Former Employee - Manager says"Cronyism, Micro-aggressions from poor managers"
Current Employee - Developer says"Worst place...let's see where do I start...They got rid of bonuses, almost no merit increase and just announced they are taking away PTO and to use up your balances. Oh and btw there are no stock because they cut that too. If your options are uber driver, meat packer or gas attendant than this place is for you."
says"You’ll have to get past management which is a game of them asking theirs and you know how the rest of the story goes. WFH policy execs take advantage of some of which go to the office twice a week."
Former Employee - Software Support Engineer says"They fire all their higher paying older techs to make the numbers with not a concern for the client base. It's the place where good products go to die."
Former Employee - Technical Project Manager says"Inept management Backwards software development processes Poor pay Routine lay-offs, often based on last quarters financial performance"
Former Employee - Manager says"There is a very strong bully mentality. Managers throw everyone under the bus when they make mistakes. The engineering team is weak."
Customer support representative/ sales Representative (Former Employee) says"All there products suck. Therefore your job is hard. I'd say its a just a ripoff when there are so many companies providing the same products for free or they do it way better than J2. People are okay but again customer are always disappointed and dissatisfied by the product hence your job as a CSR is so hard and under paid. Do yourself a favor and dont work here"
Senior Manager of Marketing Communications & PR (Former Employee) says"Sub pay, sub benefits, no room for advancement, especially for women in management. I would not recommend working here as a career move but rather to grab a paycheck while looking elsewhere. Check Glassdoor for similar comments."
Office Work (Former Employee) says"just like any other job, there are pros and cons; this company doesnt pay its employees well and there are very few benefits. the workload is also very high"
Customer Service Representative (Former Employee) says"I would never recommend this company to anyone. I have seen too many disgruntled employees and no proper management in place. There is little room in the offices with only small toilets for over 100 people. No facilities on site so if you don't have a car you need to take lunch in with you.noneeverything"
Accounts Payable Specialist (Former Employee) says"Once you get to know everyone its an ok place to work. Management can be a problem, you always have to have your defenses up. Watch your back at all times.can't think of anyhostile work environment"
Inside Sales (Current Employee) says"it is quicksand working here at least in the sales department, each year they implement new commission plan, what only plays with the numbers to project temporary convince some of the naive reps on the floor, that they will be making more money.insurance is paid by company managers are idiotsdecelerators, doc 25-50% of commision, get about 17 real sales calls, expetected to average 20did to hit goal, quicksand, your capped at 40k"
Account Executive/Sales (Current Employee) says"Make this a stop until you find a new position,, INSIDE SALES DEPT is a no go...RUN as fast as you canMeeting New peopleCompany does not care for employees"
Lead Developer (Current Employee) says"It's not a good company to work. Salary is lower than minimum and no benefits. like no 401K, no bonus at all and no annual increments. I would keep it as last option to work."
Inside Sales Rep (Current Employee) says"This company lacks the ability to care about its employees. It's really sad because there are some really good people work for them in sale, but they stay so unhappy. Advice to J2, happy employees make a happy company. The way I've seen employee come and go in the 3 years I've worked for you is unreal. Good hardworking people have left, and once a door open for me I'll be exiting as well. I'm sure there are companies out there that are happy to see successful sales reps and not find way to disrupt their employees way to make a living. Talking from your employees is not a way to keep up a good moral. People are in sales to make money, not loose it.Hollywood location, free food at times, good co-workersnone"
Product Manager (Former Employee) says"Average workplace. More like a stepping stone to where you want to go. Micromanagement in a lot of departments and no appreciation (bonus) for hard work."
Marketing Manager (Former Employee) says"Leadership from the top down is horrible- creates a very unpleasant work environment. Difficult to be promoted if you are a woman (Marketing). Very high turnover among the best employees. Bad business practices toward their customers. Clock in and out, even management level employees.Regular work hours, no oneworks weekends since there is no incentive.terrible culture. Bad moral among employees. Deceptive hiring process. Limited career growth."
Fraud Analyst (Former Employee) says"The people are great. I made some great friends working here. The management is terrible though. The person running the finance department runs its so inefficiently. There is no appreciation for the amount of work you do and you are expected to continue to take on more and more with no expectation of a bonus or raise. Their idea of a bonus means you have to do something so out of the ordinary in order to qualify but they only train you and allow you to do the basics of your job so you never have an opportunity to advance or grow. You're just stuck. The life just gets sucked out of you. Not to mention the hectic traffic, tourists, and homelessness you have to deal with outside of the building. If you wanting to grow and continue to gain new experience and earn more don't come here."
Customer Support Specialist (Current Employee) says"if your a good seller ...not going to give any other comment on this, it should not be required at all and this review section is annoying and completely unnecessary."
Director of QA (Former Employee) says"They make money by suing other companies for copyright infringement and HR encouraged me not to remind my employee that J2 owes him his sign in bonus after his 3-month of waiting period Regardless, I reminded my employee and needless to say my ethical behavior was not appreciated"
Customer Services Agent (Former Employee) says"Working at J2 Global was a interesting experience and I learnt several new things which have assisted me in helping customers efficiently and in a courteous mannerGood incentives"
Inside Sales (Former Employee) says"Company doesn't not focus on it employees. Most people stay because they have no other choice. No growth, and high turnoverGood Peoplebad company"
Crew Member (Former Employee) says"Pretty much all employee's in all departments at Hollywood office talk about, or are planning, finding other job. Hollywood office is moving to downtown.Some nice co-workersToo many to list."
Change Management Specialist (Current Employee) says"Company is good but I am looking for responsibilities that fit my skills and growth. 401K plan not beneficial, growth is slow."
Senior Software Engineer (Former Employee) says"Company is very productive and makes a lot of money. However, they are overly fiscally conservative. They bank on people being hired at a low rate and not wishing to move to a different company, so they maintain a lower-than-market pay. Lower level managers were great to work with, but they are often unable to make much of a difference as upper management ties their hands to be as effective as they want to be."
Sr. Software Engineer Architect (Former Employee) says"Fun workplace with supportive management. Decent amount of red taps and politics but this is expected in a big company."
Shaun Gordon says"This is the first time I’ve written anything negative about a company. I normally roll my eyes at people that complain about companies online, but if I didn’t share my experience with J2, I would be doing an injustice to others.
I opened a myfax account in February 2020 and immediately cancelled during the same month as it turns out I didn’t need the service. I have written several emails, I have confirmed the last four digits of my card on file, just like they’ve requested, yet I have been charged every single month since February, for a service that hasn’t been used. I’ve spoken to different employees via their chat service to insure my account was closed, yet I’ve still been charged for eight months.
I don’t want any excuses or PR-friendly responses, I just want my money back otherwise I will be taking this further with my bank. It is absolutely crazy that in 2020 a company can be so unprofessional."
Peter Francis says"I've been a customer for over 10 years and I've never questioned this company however in October last year I switched to a new provider and I needed my two virtual number which I purchased from J2 to be released and ported across to the new provider.
Many months have passed since I made this request and there have been over 80 emails between myself, the new provider and J2 to try and get the two number ported.
As I'm writing this email J2 are still asking me to be patient and trying to understand why this has not happened yet and please bear in mind that this is a paid service.
I've been in contact with Sr. Customer Service Manager l j2 Global® Denis Keogh for months and I've asked to speak with his superior Scott Wilson but I keep getting excuses as why he doesn't speak with customers.
So I'm at a point where my only option is to let things take their course and to keep pushing J2 but at the same time to recognise that J2 have caused significant delays resulting in duplicated telecom cost and objective now is to recover these costs either through agreement with J2 legal department or through the small claims court.
Be warned J2 will not treat you well when or if you leave them.
Customer says"I cancelled my account in October of 2019. I was billed in May of 2020. The representative said he could not help me because I have a closed account; yet, they are still billing me."
Mark Watson says"Please think about another company before you go this this one !
I trusted them with my free phone number and they subcontracted the line out to third party cowboys!!
My line has been down for nearly 4 days causing serious harm to my business!!
They have cut of my life line and they don’t care !
They blame a third party and have left me thousands of pounds out of pocket .
They suggested a new number but no suggestion of how to change the number on all of my vehicles and adverts .
I’m loosing sleep and business as they go home at 5pm leaving me to worry as to how I will survive tomorrow.
If you value your business, don’t use them .
Find a company who use a well known and secure carrier .
If my number isn’t up and running soon , I might have to close my doors .
Value your business
They don’t !!"
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In The News
Yahoo Finance reports"J2 Global Investors: Lawsuit Filed To Recover Losses Suffered, Contact the Portnoy Law Firm to File a Claim"
MarketWatch reports"Under attack from short seller, J2 Global says it bought company from a consultant — documents indicate there’s more to the story"
Yahoo Finance reports"The Gross Law Firm Announces Class Actions on Behalf of Shareholders of JCOM, GWRE and FE"
The Next Web reports"Digital media giant J2 Global ‘targeted’ by notorious New York short sellers"